ace65 Terms & Conditions

Welcome to ace65, Bangladesh's beginner-friendly online casino and sports betting platform. These Terms & Conditions govern your use of the ace65 website, mobile platform, games, betting markets, promotions, and all related services. By registering an account or placing a bet, you confirm that you have read, understood, and accepted these terms in full.

If you do not agree to any part of these Terms & Conditions, you must not use the ace65 platform. We strongly encourage all users — especially those new to online gaming — to review this document in its entirety before proceeding. Our support team is available via email if you have questions about any provision herein.

1. Acceptance of Terms

By accessing, registering with, or using the ace65 platform in any capacity, you acknowledge that you have read and understood these Terms & Conditions and agree to be legally bound by them. This agreement is effective immediately upon your first use of the platform or upon account registration, whichever occurs first.

ace65 reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the platform following any such changes constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of any updates.

2. Eligibility

To use the ace65 platform and create an account, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age (21+ only). ace65 strictly enforces the minimum age requirement and will suspend any account found to be held by an underage individual.
• You must be a natural person with full legal capacity to enter into binding agreements under the laws applicable to you.
• You must provide truthful, accurate, and complete information during registration, including your real name, date of birth, and active contact details.
• You must not be registered as a self-excluded player on ace65 or any associated platform, nor be acting on behalf of another person or entity.

ace65 reserves the right to request identity verification (KYC) documents at any time to confirm eligibility. Failure to provide satisfactory documentation within a reasonable period may result in account suspension or closure.

3. Account Registration & Security

Each player is permitted to hold only one (1) registered account on ace65. Duplicate accounts are strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any winnings or pending balances. You are solely responsible for all activity conducted through your account.

Account Security Obligations

• Keep your login credentials — including your username, password, and any one-time PIN — strictly confidential. Never share them with a third party.
• Notify ace65 support immediately via email if you suspect any unauthorized access to or misuse of your account.
• ace65 will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

Account Verification (KYC)

To comply with responsible gaming standards and fraud prevention requirements, ace65 may request copies of a government-issued photo ID, proof of address, and proof of payment method. Verification may be required before your first withdrawal or at any other point at ace65's sole discretion. Accounts that cannot be verified may be suspended without prior notice.

4. Deposits & Withdrawals

ace65 supports a range of popular local payment methods tailored for players in Bangladesh. All transaction amounts are processed in Bangladeshi Taka (BDT). The minimum deposit and withdrawal thresholds, along with processing times, are subject to the payment method selected and may be updated periodically.

Deposit Conditions

• Deposits are processed in real time via bKash, Nagad, Rocket, Upay, and other approved methods. ace65 does not charge a deposit fee; however, your payment provider may apply its own service charges.
• Deposits made from a payment method not registered in your name may be rejected or held pending verification. ace65 accepts only deposits made by the account holder.
• ace65 reserves the right to set minimum and maximum deposit limits and to revise them at any time. Current limits are displayed within the platform's cashier section.

Withdrawal Conditions

• Withdrawals will be processed to the same payment method used for the most recent deposit, unless otherwise approved by ace65 support. This policy exists to prevent money laundering and protect all parties.
• Pending withdrawals may be subject to identity verification. ace65 reserves the right to delay processing until all required KYC documentation has been satisfactorily submitted and reviewed.
• Any active bonus wagering requirement (rollover) must be completed before a withdrawal of bonus-derived funds can be approved. Attempting to withdraw before meeting rollover conditions will result in forfeiture of the bonus amount.

5. Bonuses & Promotions

ace65 offers a variety of promotional bonuses — including welcome bonuses, free spins, reload bonuses, and seasonal offers around events such as Eid, Pohela Boishakh, and the BPL season. All bonuses are subject to the following general conditions in addition to any promotion-specific terms:

• Bonuses are available to eligible registered players only. One bonus per household, IP address, device, or payment method applies. Attempting to claim multiple bonuses through duplicate accounts will result in account suspension.
• All bonuses carry a wagering requirement (rollover) that must be satisfied before any withdrawal is permitted. The applicable rollover multiplier will be stated clearly in each individual promotion's terms.
• Bonus funds expire if the specified rollover is not completed within the stated validity period. Expired bonus funds are forfeited automatically.
• ace65 reserves the right to cancel, modify, or withdraw any promotion at any time. Any bonus obtained through exploitation of a technical error or manipulation of the system will be voided, and the relevant account may be suspended.

Players are advised to read each promotion's specific terms carefully before opting in. The ace65 FAQ page provides additional guidance on how bonuses work.

6. Responsible Gaming

ace65 is committed to promoting responsible gaming practices. We provide a range of tools to help players maintain control over their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. Players experiencing difficulty controlling their gambling are encouraged to contact our support team immediately.

This platform is strictly for adults aged 21 and above. If you believe gambling is negatively impacting your life or the life of someone you know, please visit our Responsible Gaming page or contact our support team. Gambling should always be treated as entertainment, not as a source of income.

7. Prohibited Activities

The following activities are strictly prohibited on the ace65 platform. Engaging in any of the actions listed below may result in immediate account suspension, forfeiture of funds, and referral to the relevant authorities:

• Using the platform for any form of money laundering, fraud, or other financially criminal activities.
• Exploiting software bugs, glitches, or technical errors to gain an unfair advantage, and failing to report them promptly to ace65 support.
• Creating or operating multiple accounts (bonus abuse, duplicate registration) in order to collect promotional incentives more than once.
• Using automated bots, scripts, or any non-human means to interact with the platform, games, or betting markets.

8. Intellectual Property

All content on the ace65 platform — including but not limited to software, graphics, text, logos, game interfaces, and promotional materials — is the exclusive intellectual property of ace65 or its licensed third-party providers. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any such content without the express prior written consent of ace65. Unauthorized use may result in civil and criminal liability.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ace65, its directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the platform, even if ace65 has been advised of the possibility of such damages.

ace65 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical faults, or third-party service disruptions may temporarily affect availability. ace65 accepts no liability for losses incurred during periods of unavailability where the outage is beyond its reasonable control.

10. Amendments to Terms

ace65 may revise these Terms & Conditions at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page. Where required or reasonably practicable, we may additionally notify registered users via the email address on file.

Your continued use of ace65 following the posting of any revised Terms & Conditions constitutes binding acceptance of those changes. If you do not agree to the new terms, you must stop using the platform and, if applicable, close your account.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the general principles of international online gaming law. In the event of any dispute arising from your use of the ace65 platform, both parties agree to seek resolution through good-faith negotiation in the first instance. ace65 operates as a safe and reliable platform and is committed to resolving player disputes promptly and fairly. If a dispute cannot be resolved through negotiation, it may be submitted to binding arbitration under procedures agreed upon by both parties.

12. Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, our support team is here to help. We aim to respond to all queries within 24 hours (Bangladesh Standard Time, UTC+6).

Email us at: [email protected] — Please include your registered username and a brief description of your query in your message to help us assist you more efficiently.