Can I reopen my account after self-exclusion?

Once a self-exclusion period is active, it cannot be reversed early. After the agreed exclusion period has fully passed, you may contact our support team at support@ace65.vu to request reactivation. Our team will conduct a brief review before restoring access to ensure you are comfortable returning to play.

Player Safety First

Responsible Gaming at ace65

We believe gambling should always be fun, not stressful. ace65 provides tools, guidance, and support to help every player in Bangladesh enjoy gaming within healthy boundaries.

21+ This platform is strictly for players aged 21 and above only. Underage gambling is illegal and harmful.

Our Commitment at ace65

At ace65, responsible gaming is not just a policy — it is a core part of how we operate every single day. We understand that for players across Dhaka, Chittagong, Sylhet, and all of Bangladesh, access to online gambling requires equally strong safeguards. Every feature on our platform is designed to keep gaming enjoyable and within your control.

Gambling is a form of entertainment. Like any leisure activity, it works best when approached with a clear mind, a set budget, and a firm time limit. ace65 encourages every player to treat gambling as fun spending money — never as income, never as a way to recover losses, and never under emotional stress. If at any point you feel your gambling habits are changing in a negative way, our support and self-management tools are here for you.

⚠️

Important Reminder Gambling carries financial risk and is never a guaranteed way to make money. Always set a strict budget before you start and never gamble with money you cannot afford to lose. If gambling stops being fun, stop playing and reach out for help.

Our Responsible Gaming Tools

🔒

Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.

💰

Loss Limits

Define a maximum loss threshold per session or per period so that a bad run cannot spiral beyond your comfort zone.

⏸️

Time-Out Feature

Take a short break of 24 hours, 7 days, or up to 30 days. Your account is paused and no bets can be placed during this time.

🛑

Self-Exclusion

Request a full self-exclusion for 6 months, 1 year, or permanently. ace65 will block your account from all gaming activity.

📊

Activity History

Review your complete betting history, total deposits, total withdrawals, and session durations at any time through your account dashboard.

🧒

Minor Protection

ace65 is a 21+ only platform. Age verification is enforced at registration and during account reviews to protect minors.

How to Gamble Responsibly

Following these practical guidelines will help you keep gambling a positive part of your leisure time rather than a source of stress:

Set a fixed budget before each session and stick to it regardless of wins or losses.
Never chase losses — accept that losing is part of the game and move on.
Take regular breaks during sessions to stay sharp and in control.
Only gamble with money set aside for entertainment — not rent, bills, or savings.
Do not gamble when you are tired, upset, or under the influence of alcohol.
Balance gambling with other activities — sports, family time, and social events in Dhaka or your home city.

Using Your Safety Tools on ace65

All safety and self-management tools are available directly from your account dashboard. Here is how each tool works:

💳

Deposit Limit Tool

Log in, navigate to Account Settings, and select Deposit Limits. Choose a daily, weekly, or monthly cap. Limits take effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.
⏱️

Time-Out Tool

Under Account Settings, choose Take a Break. Select a duration from 24 hours to 30 days. During a time-out, you cannot log in, deposit, or bet. Promotional emails are also paused. You can request an extension at any time.
🚪

Self-Exclusion

Contact our support team at [email protected] to request self-exclusion. Provide your account email and preferred exclusion period — 6 months, 1 year, or permanent. The account will be closed within 24 hours of the request and all marketing will stop immediately.
📉

Loss Limit Tool

Set a maximum loss amount per session or per calendar period. Once your loss threshold is reached, further bets are automatically declined until the limit resets or you adjust it through account settings.

Warning Signs of Problem Gambling

Gambling addiction can develop gradually and is not always obvious at first. Watch for these signs in yourself or someone you know:

Spending more money on gambling than originally planned or intended.
Feeling restless or irritable when trying to cut down or stop gambling.
Using gambling as a way to escape stress, loneliness, or depression.
Lying to family or friends about how much time or money you spend on gambling.
Borrowing money or selling possessions to fund gambling activity.
Repeatedly failing to stop or control gambling despite genuine efforts.

If you identify with two or more of these signs, please contact our support team or seek help from a professional counsellor. Recognising the problem early makes recovery far more straightforward.

Protecting Minors on ace65

ace65 is strictly a 21+ platform. Gambling by minors is illegal in Bangladesh and causes serious long-term harm. We enforce age verification at the point of registration and during account review processes. Any account found to be held by a person under the age of 21 will be closed immediately and all funds will be returned.

If you share a device with younger family members, we strongly recommend enabling parental control software on your phone or computer. Common options include Screen Time on iOS and Family Link on Android. These tools help prevent minors from accessing gambling websites, including ace65, even if they use your device.

Need Help? Reach Our Support Team

If gambling is becoming a problem for you or someone close to you, please do not hesitate to reach out. Our team is available to assist with account restrictions, self-exclusion requests, or simply to listen and point you toward professional support services in Bangladesh.

[email protected]

Frequently Asked Questions

Have questions about responsible gaming tools and policies at ace65? Here are answers to the most common queries from our players across Bangladesh.

Log in to your ace65 account and go to Account Settings. Select the Responsible Gaming section and choose Deposit Limits. You can set a daily, weekly, or monthly cap. The limit takes effect immediately. If you wish to increase your limit later, a 7-day waiting period applies to give you time to reconsider.

A time-out is a short temporary break lasting between 24 hours and 30 days. Your account is paused but remains open, and it reactivates automatically once the period ends. Self-exclusion is a longer, more serious commitment — it closes your account for 6 months, 1 year, or permanently, and cannot be reversed before the chosen period ends.

Once a self-exclusion period is active, it cannot be reversed early. After the agreed exclusion period has fully passed, you may contact our support team at [email protected] to request reactivation. Our team will conduct a brief review before restoring access to ensure you are comfortable returning to play.

Yes. ace65 uses SSL encryption to protect your data and provides a full suite of responsible gaming tools including deposit limits, loss limits, time-out, and self-exclusion. Our platform is designed to be transparent — you can view your complete session and transaction history at any time. If you need additional support, our team is reachable via email seven days a week.

Ready to Play Responsibly?

Explore ace65 at your own pace. Bet on cricket, spin slots, or browse our full casino — all with the safety tools you need built right in.