Privacy Policy

Introduction

ace65 ("we", "us", or "our") is committed to protecting and respecting the privacy of every player who uses our online casino and sports betting platform. This Privacy Policy explains what personal information we collect from you when you visit ace65, how we use that information, the circumstances under which we may share it, and the rights you hold with respect to your data.

By accessing or using the ace65 platform — including our website, mobile experience, cricket betting section, and slots games — you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. This policy applies to all players based in Bangladesh and all users accessing ace65 globally.

Information We Collect

When you register an account, interact with our platform, or contact customer support, ace65 may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and nationality — collected to verify you are 21 years of age or older and to carry out responsible gaming checks.
• Contact details: email address, phone number, and country of residence — used for account communications, verification codes, and support correspondence.
• Financial information: transaction history, deposit and withdrawal amounts, and payment method identifiers (e.g., bKash mobile number or Nagad account reference) — used to process payments and detect fraud.
• Technical and usage data: IP address, device type, browser type, operating system, session duration, pages visited, and betting activity — collected automatically as you use the platform.
• Communications data: messages you send to support, feedback submissions, and survey responses — retained to improve our service and resolve disputes.

We collect only the information that is strictly necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless required by applicable law.

How We Use Your Information

ace65 uses the personal information we collect for the following lawful purposes:

• Account management: to create, verify, and maintain your ace65 account, and to provide access to all platform features including cricket betting, live casino, and slots games.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; to detect and prevent fraudulent transactions.
• Responsible gaming: to monitor gaming behavior, enforce self-exclusion requests, apply deposit limits, and ensure compliance with our 21+ age policy for Bangladesh players.
• Customer support: to respond to your queries, resolve account issues, and investigate complaints in a timely and professional manner.
• Platform improvement: to analyze usage patterns, improve the user interface, and develop new features that better serve Bangladeshi players across all regions including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

Cookies and Tracking Technologies

ace65 uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your browsing experience. Cookies are small text files stored in your browser that help us recognize you across sessions. We use three categories of cookies:

• Essential cookies: required for core platform functions such as login sessions, game loading, and payment flows. These cannot be disabled without impairing the service.
• Analytical cookies: help us understand how players navigate the site — which pages are most visited, how long players stay, and where they encounter issues — so we can optimize the experience.
• Preference cookies: remember your display settings, preferred language, and other personalization choices so the platform feels consistent each time you return.

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent certain features of ace65 from functioning correctly, including the login process and game sessions.

Sharing of Your Information

ace65 does not share your personal information with third parties except in the limited circumstances described below:

• Service providers: we work with trusted third-party providers who help us operate the platform, process payments (including bKash and Nagad gateway partners), and deliver customer support tools. These providers are contractually bound to process your data only on our behalf and in accordance with this policy.
• Legal obligations: we may disclose your information if required to do so by applicable law, court order, regulatory requirement, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of ace65 or our users.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change via email or a prominent notice on the platform before your data is transferred.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Data Retention

ace65 retains your personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the reason it was collected.

Account information is typically retained for a minimum of 5 years following account closure to comply with financial record-keeping obligations. Transaction records may be kept for up to 7 years. After the applicable retention period expires, data is securely deleted or anonymized so that it can no longer be associated with you personally.

Security of Your Information

ace65 employs a range of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure storage with restricted access controls, regular security audits, and staff training on data protection best practices.

While we take all reasonable steps to protect your information, no method of internet transmission or electronic storage is 100% secure. We strongly recommend that all players use a unique, strong password for their ace65 account and avoid sharing login credentials with any third party.

Payment Information and Financial Privacy

When you make a deposit or request a withdrawal on ace65, your payment is processed through our secure payment gateway partners. We collect only the minimum payment-related data necessary to complete your transaction — for example, a bKash mobile number or Nagad wallet reference. We do not store full credit or debit card numbers on our servers.

All financial transactions are logged for fraud prevention, responsible gaming monitoring, and regulatory compliance purposes. Bangladeshi players using bKash, Nagad, Rocket, or Upay can rest assured that their mobile financial service credentials are handled with the highest level of care and are never disclosed to unauthorized parties.

Your Privacy Rights

As a user of the ace65 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.

• Right of access: you may request a copy of the personal data we hold about you, including what categories of data we process and why.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that we correct or update it promptly.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restriction: you may request that we temporarily restrict the processing of your personal data while you contest its accuracy or while a complaint is being investigated.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.

Please note that some rights are subject to certain conditions and limitations under applicable law. We may need to verify your identity before processing any data request to protect you and other users from unauthorized access attempts.

Children and Age Restrictions

ace65 is strictly an adult platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our records. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

Third-Party Links

The ace65 platform does not contain links to external third-party websites. All navigation within the platform remains within the ace65 domain. Should you independently visit any third-party website or service, please be aware that we have no control over the content or privacy practices of those external sites and we accept no responsibility for them. We encourage you to review the privacy policy of any website you visit outside of ace65.

Changes to This Privacy Policy

ace65 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players by posting a prominent notice on the platform and, where appropriate, by sending a notification to the email address associated with your account. The revised policy will take effect from the date it is published on the platform.

Your continued use of the ace65 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should close your account and cease using the platform. We recommend reviewing this page periodically to stay informed of any updates.